Straight answers to the questions UK businesses ask about IT support, network installation and secure e-waste disposal.
Typically £5–£15 per laptop for data-secure disposal, with bulk collections from £250. Pricing varies by volume, certification needs and location. Get a free quote →
Yes — for businesses. UK GDPR requires secure data destruction before disposal. Fines reach £17.5M. Always use certified erasure or destruction with certificates.
Waste Electrical and Electronic Equipment — computers, printers, cables etc. UK WEEE Regulations 2013 require recycling via approved carriers and treatment facilities, never landfill.
Certified erasure software meeting UK standards, or physical destruction. Deletion/formatting is NOT secure — data remains recoverable. Always obtain a certificate.
Wiping overwrites data so the drive stays reusable — ideal for working, resalable equipment. Destruction physically shreds drives — for faulty or high-security media. Many collections use both.
Yes — newer laptops, servers and network gear hold resale value. Asset recovery programs share proceeds with you. Old/faulty kit is recycled free or charged per collection.
Formal proof that data-bearing media was physically destroyed — serials, method, date, operator. UK businesses keep these as GDPR audit evidence.
No. WEEE Regulations ban electricals from skips/landfill. Computers must go via registered carriers to authorised facilities. Skips risk fines AND data breaches.
Use a professional ITAD provider: collection, certified wipe or destruction of every drive, per-device certificates, authorised recycling. Servers hold multiple data drives — never dispose intact.
Yes — GDPR applies at every size. One unsecured laptop can trigger fines. Professional disposal costs a few £ per device — far cheaper than a breach.
Usually 1–5 working days post-collection, listing serials, method, date and technician. Triset issues certificates within 5 working days.
Secure storage → certified erasure/destruction → working kit refurbished and resold; the rest processed at authorised facilities. Metals and plastics recycled — nothing landfilled.
Yes — Upper Tier Waste Carrier registration with the Environment Agency. Using unregistered carriers risks fines for BOTH parties, including the waste producer.
1–2 weeks for planned clearances; same-week often possible for urgent moves. 100+ device clearances need 2–3 weeks. Triset responds same day to quote requests.
Straight answers to the everyday issues offices call us about.
Check power and the network cable first (solid lights = power OK). Restart the AP and the switch port it's connected to. If other APs work, reboot it via the controller (Unifi, Aruba, Cisco). If nothing works, the AP or its PoE port has failed. Triset repairs and replaces wireless across the UK.
Usually the router, not your device. Restart router and modem (30 seconds off). If one device fails but others work, forget the network and reconnect. Still down? The ISP line may be down — check your provider's status page before calling an engineer.
Common causes: too many devices on one access point, interference from walls/microwaves, an old AP (WiFi 4/5), or a bandwidth-hogging app. A wireless survey identifies dead zones and capacity problems — most offices need 1 AP per 20–30 users.
Restart the printer and check its network cable/IP address. On the PC, remove and re-add the printer, or set it as default. If networked, ping the printer's IP — no reply means a network/cable issue, not the printer itself.
Toggle the laptop's WiFi off/on, then restart it. Forget and rejoin the network. Update the wireless driver (Device Manager → Network adapters). If a new laptop won't see the network, check it supports the WiFi standard in use.
On the printer: Menu → Network/Setup → print network configuration page. On Windows: Control Panel → Devices and Printers → right-click printer → Properties → Ports tab. The IP is usually 192.168.x.x.
Move the cable to a known working port. If the device connects elsewhere, the original port failed — try a different cable first, then check the port's config (disabled/VLAN). If multiple ports fail together, the switch itself may be faulty.
It's permissions or a stale login. Log out and back in (refreshes network credentials), then check share permissions with IT. A mapped drive may also point to an old server path — remap it.
Pattern matters: one device = that device's WiFi card. All devices at once = ISP line or router. Wired PCs stable but WiFi drops = access point problem. Note the times — daily drops at the same time often mean scheduled reboots or ISP maintenance.
Your device reached the network but didn't get a working internet route — usually a DHCP failure. Restart the router, or set a manual IP as a temporary fix. If it persists across devices, contact your ISP.
Signs: slow speeds at peak times, dead zones, constant drops, complaints stacking up, or hardware older than 5–7 years. A professional network survey (£150–£300 typical) maps exactly what needs replacing — often cheaper than guessing.
Priorities: internet line + router, structured cabling to every desk, WiFi coverage, a firewall, and a file/print or cloud setup. Do cabling BEFORE furniture goes in — retrofitting costs double. A site survey prevents expensive mistakes.
Power over Ethernet sends electricity through the network cable, powering access points, IP cameras and IP phones without separate plugs. If you're deploying APs or cameras, yes — a PoE switch is the standard approach.
Continuous beeping usually means the battery is failing or it's running on battery during a power cut. If beeping with mains power present, the battery needs replacing (typically every 3–5 years). Don't ignore it — a dead UPS protects nothing.
Cat5e handles 1Gbps (fine for most offices). Cat6 handles 1Gbps at longer distances and 10Gbps short-range. Cat6a for 10Gbps full-distance or future-proofing. New installations: Cat6 minimum — the price difference is small.
Often it's negotiating a slow connection or using the wrong band. Check it's on 5GHz WiFi (not 2.4GHz), update the network driver, and confirm the switch port is 1Gbps. Old VPN clients also throttle new machines surprisingly often.
Test the wall socket with another device, swap the power cable, then check for lights/fans. No lights after that = likely PSU failure (cheap fix) or motherboard (expensive). Laptops: remove battery, hold power 30 seconds, reconnect — fixes many "dead" laptops.
Windows: File Explorer → This PC → Map network drive → enter \\server\share → tick "Reconnect at sign-in". You'll need the server name and your login. If it fails, ping the server first to confirm connectivity.
Only after certified data erasure — charities will ask for proof, and GDPR applies to donations too. Reputable ITAD firms wipe devices and provide donation-ready certificates; some even deliver to charity for you. Never donate drives that haven't been wiped.
Basics: business-grade router/firewall, PoE switch, 2–3 WiFi access points, networked printer, UPS for the comms cabinet, and cabling to every desk. Consumer gear fails quickly under office load — business-grade costs slightly more and lasts years longer.
A company sending engineers to your sites to install, support, repair or remove IT equipment — networks, desk-side support, rollouts, dispatch and disposal. Serving offices, retail, warehouses and data centres.
Install, Move, Add, Change — the routine field work of installing, relocating, adding or reconfiguring equipment across estates. Commonly outsourced to field service firms.
The organised network wiring inside a building — patch panels, switches, Cat5e/Cat6 runs — labelled, tested and documented so maintenance is simple. Our cabling services →
Typically £500–£2,500 depending on size, cable runs and wireless coverage — averaging £75–£100 per point. Triset offers free surveys and fixed quotes UK-wide.
Microsoft's cloud device-management service — enforcing security policies and deploying apps remotely. Field technicians enrol devices into Intune during large rollouts.
5–7 years typically. Standards evolve (WiFi 5/6/6E/7) and older units develop faults and security gaps. Plan wireless refreshes alongside device cycles.
An MSP remotely manages IT systems ongoing. A field service company sends engineers physically to sites for installs, support and disposal. Many MSPs subcontract field work to firms like Triset.
Every 3–5 years. Ageing hardware slows staff, fails more and loses security updates. Phase replacements and schedule certified disposal of the old estate.
Manchester and the whole UK — Greater Manchester, Leeds, Liverpool, Birmingham, London and everywhere between. Core engineers plus a vetted subcontractor network for nationwide projects.
Same working day for quotes and enquiries. Engineer visits usually within 24–72 hours; out-of-hours and emergency work by arrangement.
Yes — Public Liability £5M, Professional Indemnity £5M, Employers' Liability £10M. Certificates available on request.
Email [email protected] with your requirement — asset list, site or job details. We respond same working day with pricing.
Ask us directly: [email protected] — real answers, same working day.
